When choosing accommodation look for the Hotham Snow Guarantee*. Hotham offers some of the most reliable skiing in Australia, however all skiers know that mother nature can be fickle.
If, due to lack of snow, there are less than three lifts (inclusive of at least 1 lift that services an intermediate trail) operating at Hotham two days prior to the check-in date of your snow holiday, you may choose to receive a credit or full refund on all pre-paid accommodation and lift company products. If you decide to wait less than two days before your check-in date to see if further lifts open, the credit or refund will be granted based on the number of lifts operational due to lack of snow on the day you request a refund. You may not cancel your holiday on the check-in date. The Snow Guarantee only applies if a lift cannot open due to lack of snow on the major trail it services. The guarantee does not apply if lifts are on wind hold – ie not able to open due to high winds, low visibility or a combination of these weather elements or undergoing temporary maintenance.
List of lifts covered by the snow guarantee (minimum of three to operate including one lift that
services an intermediate trail):
• Roadrunner Quad Chair *
• Summit Quad Chair
• Heavenly Valley Quad Chair *
• Big D Quad Chair
• Village Quad Chair *
• Playground Double Chair *
• The Drift T-bar *
• Gotcha Quad Chair *
• Keogh’s/Orchard Chair *
• Blue Ribbon Chair *
• Summit Trainer Poma
* Denotes lifts that service intermediate terrain.
The Snow Guarantee is offered exclusively by accommodation providers displaying the Snow Guarantee symbol.
